Privacy Policy

Effective Date: Monday 5th July 2024

We care about your privacy. This Privacy Policy describes how we, Digiteyez Corporation, use and disclose the personal information we collect from or about you when you use the Clear website and related services. Please read this Privacy Policy carefully. If you do not understand any aspects of our Privacy Policy, please contact us by using any of the methods described at the end of this Privacy Policy.

Personal Information We Collect

Depending on how you use our services, we may collect the following categories of information from you:

  • Identity data – This is information that helps us identify you, such as your name, date of birth and gender.
  • Health data – This is information pertaining to your visual health, including prescription measurements of your eyes and visual performance.
  • Transaction data – This is information about your transactions with us, including your interactions with our test and purchase history.
  • Technical data – This is information about the device you use to access our services, such as your device’s IP address, browser type, operating system and platform, and other technology on the devices you use to access our services.
  • Usage data – This is information about how you use the website and services, including the pages you visit and the last time you logged in.

Generally, we collect your personal information directly from you, such as when you create an account, contact us, complete forms, and take our eye test.

When we request your personal information, you do not have to provide it. However, if you choose not to, we may not be able to provide you with all of our services. We may also collect your personal information through the use of cookies and similar technologies and from third parties, such as our research partners, testing recruitment agencies, and your friends and family who refer you to us.

How We Use Your Personal Information

We may use your personal information to:

  • Create an account for you and manage the services you request, such as your prescription data;
  • Respond to your requests and questions about the services;
  • Process your transactions, such as your purchases through the website and other services you request;
  • Communicate with you, including through email and phone. Our communications may include administrative or transactional communications (such as information about your account, the services you requests, or updates to this Privacy Policy), as well as marketing communications (such as information about new offerings, newsletters, promotions, or other forms or advertising);
  • Improve our services and technology, including to improve our algorithms and user journey
  • Detect, investigate, and prevent fraud and other illegal activities, protecting the integrity and safety of our technology and services, protecting our legal rights and those of others, and/or enforcing our Terms of Service and other terms and policies that apply to your use of our services.

We may also aggregate or de-identify your personal information so that we can track trends in visual performance (e.g. whether more individuals are becoming near or far sighted).

How We Share Your Personal Information

We may share your personal information with third parties in certain circumstances, including the following:

  • With service providers – We may share your information with vendors and contractors who need the information in order to perform services for us. These services may include operational and technical support, transaction processing, and data analytics. Generally, we take steps to require that our service providers use your personal information shared by us solely for the purposes of performing services for us, and not use the information outside of their business relationship with us, and that they maintain the confidentiality, security and integrity of such information.
  • As requested by you or with your consent – To the extent you affirmatively request or consent to our sharing of your information with one or more third parties, we will do so based on your request or consent.
  • In a business transition – In the event we go through a business transition, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or sale of all or a portion of our assets, we may disclose your personal information to the party or parties of such transaction.
  • To protect our rights – We reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your personal information may protect the rights, property, or safety of Digiteyez Corporation, or another person.
  • As required by law or in response to a legal process – We may disclose information about you to law enforcement or in response to a legal process if we have a good faith belief that we are required to do so by law, including for national security or law enforcement requirements. This also includes sharing your information with governmental entities, or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights or defend against legal claims.

In addition, we may share aggregate or de-identified information with third parties for marketing, advertising, research, and/or other lawful purposes.

Cookies and Similar Technologies

Our website uses cookies. A “cookie” is a small text file that is placed on your computer or mobile device when you enter a website or a mobile app. It enables the website or mobile app to remember your actions and preferences over a period of time. While the cookies we use may change from time to time, they generally fall into one of the following categories:

  • Strictly necessary cookies – These cookies are strictly necessary in order for you to use the services, load and view content, and access your account.
  • Functionality cookies – These cookies help us remember you and personalize features and content for you on the services. Preference cookies – These cookies allow us to capture and store your information privacy related preferences (e.g., your opt-in and opt-out), account settings, and certain login information. Analytics cookies –These cookies help us and our service providers compile statistics and analytics about platform users, including traffic, usage, demographic, and trend data. For example, we use Google Analytics to help us understand how users engage with the platform.
  • Google Analytics uses cookies to track your interactions with the platform, then collects that information and reports it to us. This information helps us improve the Platform so that we can better serve you. If you wish, you can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

To learn more about cookies and similar technologies, please visit www.allaboutcookies.org. Some web browsers incorporate a Do Not Track or DNT feature that signals to the websites that you visit that you do not want to have your activity tracked.

Presently, many websites and mobile apps, including our website, do not respond to DNT signals because such signals are not yet uniform. As a result, we and third parties may track your online activities, including over time and across different sites and apps.

Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes for which we collected it, for the purposes of satisfying any legal, accounting, and/or reporting requirements, or as required or permitted by applicable law.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the applicable legal requirements.

In some circumstances we may anonymize (de-identify) your personal information (so that it can no longer be linked to or associated with you) for analytics, research, or other business purposes, in which case we may use and retain such anonymized information indefinitely without further notice to you.

Security

To protect your Personal Data maintained by us and our service providers, we implement reasonable security measures and controls to protect the confidentiality, integrity, and availability of the personal information we collect, including encryption, when data is exchanged between your web browser and our system. However, no transmission of information over the Internet can be guaranteed to be 100% secure. We recommend that you use caution when sharing your personal information with us electronically, especially if such information is sensitive or confidential. Our third-party service provider enables us to schedule regular database backups and to also restore to a point in time, ensuring user data is secure and always recoverable if required.

Your Rights and Choices

  • Correct your information – You can request to correct certain personal information we maintain about you. To make such a request, please contact us using any of the methods described at the end of this Privacy Policy.
  • Opting out of marketing communications – To stop receiving marketing emails from us, please click the “unsubscribe” link included in such an email you already received from us, and follow the on-screen instructions.

Notice to International Users

We are committed to complying with this Privacy Policy and the data protection laws that apply to our collection and use of your personal information. We are located in the United States of America, where the laws may be different and, in some cases, less protective than the laws of other countries. By providing us with your personal information and using our services, you acknowledge that your personal information will be transferred to and processed in the United States.

Additional Privacy Disclosures for Individuals in the European Economic Area and the United Kingdom

Digiteyez Corporation is the data controller responsible for the processing of your personal information. You can contact us using the methods in the “Contact Us” section below.

Legal bases for processing of your personal information

We collect and process your personal information on the following legal bases:

  • With your consent when, for example, we need it to process your sensitive health data. If our processing is based on your consent, you may withdraw your consent for such processing at any time. Your withdrawal of consent does not affect the lawfulness of processing that was performed before you withdrew your consent.
  • On the basis of the performance of a contract with you, for example, by processing your transactions and purchases through the website.
  • On the basis of our legitimate business interests, such as:
    • Improving our services and technology;
    • Detecting, investigating, and preventing fraud and other illegal activities;
    • Protecting the integrity and safety of our technology and services;
    • Protecting our legal rights and those of others;
    • Enforcing our Terms of Service and other terms and policies that apply to the use of our services;
    • and Pursuing or defending legal claims or for other use in legal proceedings.
  • On the basis of a legal obligation, for example, responding to a government inquiry or preparing regulatory filings.
  • To protect the vital interests of you or another person.
  • As needed to carry out a task in the public interest.

Transfers Outside of the European Economic Area and the United Kingdom

While processing your personal information, we may transfer it to a country outside of the European Economic Area and the United Kingdom. The European Commission has created a list of countries outside of the European Economic Area that it has determined meet certain data privacy standards.

If we make a transfer to a country that is not on that list, we will do lawfully, such as based on the Standard Contractual Clauses approved by the European Commission.

Your Rights and Choices

You have rights concerning the personal information we maintain about you. The rights available to you depend on the circumstances in which we collected and process your personal information. Depending on those circumstances, you may have some or all of the following rights:

  • To request access to your personal information;
  • To rectify personal information that is inaccurate or incomplete;
  • To request a copy of your personal information in electronic format so that it can be transferred to third parties;
  • To object to the processing of your personal information;
  • To restrict processing of your personal information;
  • To erasure of your personal information; and
  • To lodge a complaint with a supervisory authority.

You may exercise these rights by contacting us using the methods in the “Contact Us” section below.

Children’s Privacy

Our online services are not intended for or directed to, nor do we knowingly collect information from, anyone under 18 years of age. Please do not use the services if you are under 18 years old. If we learn that a person under the age of 18 has submitted personal information without parental or guardian consent, we will take reasonable measures to delete such information and not use it for any purpose, except where necessary to protect the safety of the person or others as required or allowed by law.

Third Party Websites

Our website and related services may contain links to third party websites that are not owned or controlled by Digiteyez Corporation. Please be aware that we are not responsible for the privacy practices of other such websites. If you visit a third party website, that third party’s privacy policies and other terms will apply to the personal information that third party collects.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect new or different ways that we collect, use and share your personal information, or to comply with law. If we make material modifications, we will make efforts to notify you in advance, such as by email or by posting notice on the website. Please regularly review this Privacy Policy to understand how we currently collect, use, and share your personal information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@digiteyez.io